FAQ
Answers to common questions. Search for a topic, or browse by section below.
34 questions
Getting started
What is Edit?
Edit is one platform that runs your photography business: clients, galleries, proofing, agreements, invoices, final delivery, and your calendar, all under your own brand. See the Getting Started guide for the full walkthrough.
Who is Edit for?
Professional and aspiring photographers and photography studios. It is built specifically for photography workflows, not a generic tool bent to fit.
Do I need to install anything?
No. Edit runs in the browser for you and for your clients, and it works on your phone.
How do I get started?
Start a free trial, add your branding and a client, and create your first project. The Getting Started guide takes you through it step by step.
Can I move my existing work over?
You do not have to migrate everything to try Edit. The easiest way to start is to run your next shoot through it end to end, then bring more across as you go.
Clients and their portal
What do my clients see?
Each client gets a private portal at your studio address where they can proof galleries, sign agreements, view and pay invoices, download final files, and message you. It is branded as your studio.
Do my clients need an account with a third party?
No. The portal is yours. Clients never sign up with an outside brand or bounce between different tools.
Can one client have more than one login?
Yes. You can add extra people under a client, for example an accounts-payable contact who only handles invoices and payments, plus full-access people like an executive or agent.
Can a client see another client's photos or data?
Never. Every client only ever sees their own projects, galleries, invoices, and files.
Can I pause a client's access?
Yes. You can suspend a client portal, which locks most of it while keeping messaging and invoices open, or archive a client to tidy your list without losing history.
Galleries and proofing
How does client proofing work?
You upload a gallery, the client opens it in their portal and selects or favorites the images they want, and their picks come straight back to you. No spreadsheets or email threads.
Can I recommend shots to the client?
Yes. Mark studio picks to highlight your recommended images, which is especially helpful on large galleries.
Can I share a gallery without giving full portal access?
Yes. You can generate a private share link for a single gallery.
Can I require payment before clients get their photos?
Yes, on the final files. You can require an outstanding balance to be paid before the deliverables can be downloaded (a per-project setting). The proofing gallery itself stays viewable, so clients can still pick their favorites before they pay.
Agreements and signatures
Can clients sign contracts in Edit?
Yes. Clients sign online in their portal. There is no printing, scanning, or separate signing tool.
Are there templates?
Yes, including a dedicated image usage license. You can edit the wording to match your business.
Can more than one person sign the same agreement?
Yes. Add each signer and Edit routes the agreement to everyone and tracks who has signed.
Do I get a final signed copy?
Yes. Every signed agreement is stored as a final snapshot you can always come back to.
Invoices and payments
How do clients pay?
Clients pay online by card or bank transfer (ACH) through your connected Stripe or Square account. You can also record a payment you took offline.
Does Edit store my card processor keys?
No. Edit connects to Stripe and Square securely through the processor. It never stores your keys, and it never sees full card numbers.
Can I take a deposit and a balance?
Yes. Split an invoice into a deposit now and a balance later, with reminders as the balance comes due.
Why does a bank (ACH) payment show as pending?
Bank transfers take a few days to clear. Edit marks the invoice paid automatically once the payment settles, so you do not have to check on it.
Can I add discounts, tax, or a PO number?
Yes. Invoices support per-line discounts, tax, purchase-order numbers, a billing address, and payment terms like NET 15.
Does Edit chase overdue invoices for me?
Yes. Edit sends pre-due nudges and past-due reminders, and can apply late fees, so you are not the one nagging.
Delivering final files
How do I deliver the finished photos?
Group the final images into packages and publish them. The client is notified and can download from their portal, including a one-click ZIP of everything.
Can I require payment before delivery?
Yes. You can lock delivery behind an outstanding balance so files only unlock once the invoice is paid.
Calendar
What shows up on the calendar?
Your shoots, delivery deadlines, and invoice due dates appear automatically, pulled from your projects and invoices. You can also add your own dated notes.
Can I see my Edit schedule in my normal calendar?
Yes. Subscribe to your Edit calendar from Apple, Google, or Outlook and your shoots and deadlines show up alongside everything else.
Account, plans, and trust
Is there a free trial?
Yes. You can start on a free trial and subscribe when you are ready.
How do plans work?
Edit has three plans: Solo for a one-person studio, Studio for a growing team, and Agency for established studios. Every plan includes the core of the platform; higher plans add more storage and team seats, and Agency adds a custom domain and white-label branding. You manage your plan, payment method, and subscription yourself from your billing settings.
What happens if my subscription lapses?
Your work is preserved while you resolve it rather than being deleted out from under you.
Can I add my team?
Yes, on the Studio and Agency plans (up to 5 seats on Studio, up to 10 on Agency). Invite teammates and use roles to control what each person can access, so you can share galleries and projects without handing over billing.
Can I use my own website domain?
Yes, on the Agency plan you can connect a custom domain so the portal lives on your own web address. Every plan includes a clean yourstudio.tryedit.co address.
How do I get help?
Use the Support form inside your studio Settings, or email hi@tryedit.co.
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Still stuck? Read the Getting Started guide or email hi@tryedit.co.